Supportassist for home pcs

Author: t | 2025-04-25

SupportAssist for Home PCs Version 3.10.2 User's Guide SupportAssist for Home PCs manuals New features, enhancements, known issues, and limitations in the release SupportAssist for Home PCs Version 3.10.2 Release Notes Video tutorials to learn about the features of SupportAssist for Home PCs SupportAssist for Home PCs playlist YouTube Peer-to SupportAssist for Home PCs Version 3.10.2 User's Guide SupportAssist for Home PCs manuals New features, enhancements, known issues, and limitations in the release SupportAssist for

SupportAssist for Home PCs - Dell

Impact High Details Proprietary Code CVEs Description CVSS Base Score CVSS Vector String CVE-2024-52535 Dell SupportAssist for Home PCs versions 4.6.1 and prior and Dell SupportAssist for Business PCs versions 4.5.0 and prior, contain a symbolic link (symlink) attack vulnerability in the software remediation component. A low-privileged authenticated user could potentially exploit this vulnerability, gaining privileges escalation, leading to arbitrary deletion of files and folders from the system. 7.1 CVSS:3.1/AV:L/AC:L/PR:L/UI:N/S:U/C:N/I:H/A:H Proprietary Code CVEs Description CVSS Base Score CVSS Vector String CVE-2024-52535 Dell SupportAssist for Home PCs versions 4.6.1 and prior and Dell SupportAssist for Business PCs versions 4.5.0 and prior, contain a symbolic link (symlink) attack vulnerability in the software remediation component. A low-privileged authenticated user could potentially exploit this vulnerability, gaining privileges escalation, leading to arbitrary deletion of files and folders from the system. 7.1 CVSS:3.1/AV:L/AC:L/PR:L/UI:N/S:U/C:N/I:H/A:H Dell Technologies recommends all customers consider both the CVSS base score and any relevant temporal and environmental scores that may impact the potential severity associated with a particular security vulnerability. Affected Products & Remediation Product Affected Versions Remediated Versions Link SupportAssist for Home PCs Versions prior to 4.6.2 Versions 4.6.2 or later SupportAssist for Business PCs Versions prior to 4.5.1 Versions 4.5.1 or later Product Affected Versions Remediated Versions Link SupportAssist for Home PCs Versions prior to 4.6.2 Versions 4.6.2 or later SupportAssist for Business PCs Versions prior to 4.5.1 Versions 4.5.1 or later Revision History RevisionDateDescription1.02024-12-23Initial Release Acknowledgements Dell would like to thank mdanilor for reporting this issue. Related Information Dell Security Advisories and NoticesDell Vulnerability Response PolicyCVSS Scoring Guide Legal Disclaimer Affected Products SupportAssist, SupportAssist for Home PCs, SupportAssist for Business PCs

Support for SupportAssist for Home PCs

Instructions Dell's online diagnostic test helps you scan the computer for issues, recommends troubleshooting steps, get automated fixes, and order replacement parts. The online diagnostics test uses SupportAssist to scan the hardware. NOTE: SupportAssist is preinstalled on all Windows computers shipped out of the Dell factory. If SupportAssist is not preinstalled, browse to the SupportAssist for home PCs page to download and install SupportAssist. Browse to the SupportAssist for Home PCs support site, for the latest Release Notes and User’s Guide, which provide information such as Minimum personal computer requirements and SupportAssist capabilities and Dell service plans. NOTE: You must have administrator privileges to install SupportAssist. NOTE: The online part replacement service depends on the warranty coverage of your Dell computer. This service is available in select countries. NOTE: Some tests for specific devices require user interaction. Always ensure that you are present at the computer terminal when the diagnostic tests are performed. You may experience a time when your computer may not run as smoothly as it once did. File corruption, a virus, spyware, malware, or a hardware failure could cause this issue. Using the online diagnostic test helps identify any issues. Go to Dell.com/support. Identify your Dell computer. Click Download & Install SupportAssist to auto-detect your Dell product. Follow the on-screen instructions to install Dell SupportAssist. Or, enter the Service Tag, Express Service Code, or the Serial number of the Dell computer and click Search. Or, click Browse all products to manually select your Dell product from the catalog (Figure 1). Figure 1: Identifying your Dell product on the Dell Support website (Image is in English) Go to the Diagnostics tab (Figure 2). Figure 2: Screenshot of the diagnostics tab on the Dell Support website (Image is in English) Choose to run one of the diagnostic tests. Run

Welcome to SupportAssist for Home PCs

Take the effort out of maintaining your Dell Computer or Tablet. For more information about SupportAssist, browse to the SupportAssist for PCs and tablets If the issue persists Contact Dell Technical Support. Common Touchpad Navigation in Windows 11 or Windows 10 Touchpad Support Videos The following videos are for Windows 11 or Windows 10. Test touchpad in ePSA Duration: 00:39 When available, closed caption (subtitles) language settings can be chosen using the Settings or CC icon on this video player. How to Fix Touchpad on Dell Laptop Windows 11 or Windows 10 Duration: 04:23 When available, closed caption (subtitles) language settings can be chosen using the Settings or CC icon on this video player. USB Devices Not Working Windows 11 or Windows 10 Duration: 04:28 When available, closed caption (subtitles) language settings can be chosen using the Settings or CC icon on this video player. Additional Information Out of warranty? No problem. Browse to the Dell.com/support website and enter your Dell Service Tag and view our offers. NOTE: Offers are only available for US, Canada, UK, France, Germany, and China personal computer customers. Server and Storage are not applicable. Affected Products G Series, Alienware, Dell Plus, Dell Pro Plus, Dell Pro Premium, Inspiron, Latitude, Dell Pro Rugged, Vostro, XPS, Legacy Laptop Models, Mobile Workstations, Dell 14 Plus 2-in-1 DB04250, Dell 16 Plus 2-in-1 DB06250, Dell 14 Plus DB14250 , Dell 16 Plus DB16250 .... SupportAssist for Home PCs Version 3.10.2 User's Guide SupportAssist for Home PCs manuals New features, enhancements, known issues, and limitations in the release SupportAssist for Home PCs Version 3.10.2 Release Notes Video tutorials to learn about the features of SupportAssist for Home PCs SupportAssist for Home PCs playlist YouTube Peer-to

SupportAssist for Home PCs - Dell

24: Progress of the reset process in SupportAssist OS Recovery. Image available in English only. Step 11 After the recovery process is completed, a message will indicate that the reset was successful, and you will be redirected to the recovery process guide screen. Figure 25: Completion of the reset process in SupportAssist OS Recovery. Image available in English only. At the Recovery process guide screen, remove the USB drive (if the recovery process was started using a USB recovery media) and click Restart. Figure 26: Recovery process guide screen in SupportAssist OS Recovery. Image available in English only. Step 12 The computer reboots multiple times, and starts the Windows first-time setup procedure. Follow the on-screen instructions to complete the first-time setup procedure. Figure 27: Transferring your system data and settings screen. Image available in English only. Figure 28: Windows End User License Agreement screen. Image available in English only. After logging into Windows, the SupportAssist Recovery Assistant will be displayed to help you install the latest Windows and Dell updates. Also, it installs Dell factory-installed software and recovers the backup files if you created one using the SupportAssist OS Recovery backup feature. Figure 29: SupportAssist recovery assistant loads on the first startup. Image available in English only. For SupportAssist OS Recovery troubleshooting and more, see the SupportAssist OS Recovery User’s Guide. Recommended Articles Here are some recommended articles related to this topic that might be of interest to you. SupportAssist OS Recovery Tools Fail to Install via SupportAssist How to Download and Use the Dell Operating System Recovery Image Using BIOSConnect to recover SupportAssist OS Recovery Partition How to Download and Use the Dell Operating System Recovery Image in Ubuntu or Linux How to create and use the Dell Recovery and Restore USB drive Affected Products Alienware, Inspiron, Vostro, XPS, G Series, G Series, Alienware, Inspiron, Vostro, XPS, SupportAssist for Home PCs, SupportAssist OS Recovery

Support for SupportAssist for Home PCs

15 Oct 2020 Observations If Dell Power Manager-Lite is already installed on your system, it is recommended that you uninstall it before installing Dell Power Manager. Company Dell Categories Notebooks & Tablet PCs Serie Dell Inspiron Model Dell Inspiron 11 3180 Description SupportAssist Update Plugin Application Popular Information The Dell Update - SupportAssist Update Plugin works in conjunction with the Dell Update application to keep your systems recovery environment up to date with the latest version of SupportAssist OS Recovery. SupportAssist OS Recovery is a powerful recovery tool designed to help you diagnose, fix or recover your system when you are experiencing issues. The operating system will provide you a kiosk-style application for easy interaction that will guide you through various options to correct your systems issue. This operating system will automatically engage on system boot failures. In addition, SupportAssist OS Recovery can be selected manually during boot by pressing F12 to call the one time boot and choosing the SupportAssist OS Recovery option. Operating System Windows 10, 64-bit Version 5.2.1.12926, A00 Size Driver 13.7 MB File Name supportassist-update-plugin-application_vn1dc_win_5.2.1.12926_a00.exe Date 13 Oct 2020 Observations - This package helps you to upgrade or reload the Dell Update plugin. Company Dell Categories Notebooks & Tablet PCs Serie Dell Inspiron Model Dell Inspiron 11 3180 Description Waves MaxxAudio Pro Application Information This package guides you to the Windows Store to download the Waves MaxxAudio application. The Waves MaxxAudio application is an audio suite that enhances the audio performance of the computer. Operating System Windows 10, 64-bit Version 1.0.0, A00 Size Driver 10.05 MB File Name waves-maxxaudio-pro-application_r70v3_win64_1.0.0_a00_01.exe Date 08 Jan 2020 Observations This package will redirect you to the Windows Store page to download or update the application. Company Dell Categories Notebooks & Tablet PCs Serie Dell Inspiron Model Dell Inspiron 11 3180 Description

Welcome to SupportAssist for Home PCs

Dell Care Suite for PCs Dell Care Premium: The Ultimate PC Protection and Support​ Your PC, Our Priority: Expert support at every step. Comprehensive PC care with 24/7 support, onsite repairs, issue detection & resolution, Accidental Damage Service and worldwide coverage. Accidents HappenDell Care Premium includes Accidental Damage Service for fast and seamless repairs due to drops, spills and electrical surges. Plus, there’s no hidden fees or deductible. Dell Care Suite for PCs BasicHardware support, available weekdays during local business hours. Dell Care PlusProvides 24/7 expert support, onsite repairs, issue detection and resolution, data back up help, and worldwide support for a hassle-free experience. Dell Care PremiumProvides 24/7 expert support, onsite repairs, issue detection and resolution, data back up and parental control setup assistance, automatic performance boosts, Accidental Damage Service and worldwide coverage. FeaturesBasicDell Care PlusDell Care Premium Support Essentials Hardware issues? We’re here by phone, chat, or onlineBusiness Hours24/724/7 Software trouble? We fix web access and tools like email and Microsoft 36524/724/7 PC repair at home, school or work after remote diagnosis3Varies1-2 Business Days1-2 Business Days Support that travels with you, near or far Help to back up important files and memories Keep your child safe online with parental control set up help Repairs for accidents like drops, spills, and electrical surges4 SupportAssist Technology Enabled Features17 Monitor your PC's health, performance, and security—all in one spot AI proactively uncovers issues, informs you, and starts the resolution process AI predicts hardware failures early and we’ll send replacement parts Gets rid of viruses and malware to keep you secure Automatically keeps your PC stable, connected, and fast Our Dell Care promise, our experts are here to help and keep things running smoothly. From our hands to yours. Get 24/7 hardware support from the creators of your PC. ​ Get the best

SupportAssist for Home PCs - Dell

An all-Dell IT environment is up to 22.4% cheaper with accessories versus a heterogeneous Dell and Apple environment.10 10 Based on a Principled Technologies report commissioned by Dell Technologies, “Lower cost, more choice: The benefits of choosing all-Dell business laptops,” June 2023. Actual results may vary. Full Report11. Dell offers more business laptop and mobile workstation models and form factors, more monitor models and more options to customize device configuration than Apple¹¹. 11Based on a Principled Technologies report commissioned by Dell Technologies, “Lower cost, more choice: The benefits of choosing all-Dell business laptops,” June 2023. Actual results may vary. Full Report12. The CES Innovation Awards are based upon descriptive materials submitted to the judges. CTA did not verify the accuracy of any submission or of any claims made and did not test the item to which the award was given.13. Based on May 2024 Strategic Thermal Lab report commissioned by Dell Technologies using Cinebench 2024 Multi-Core, 10-minute-stress test - April 2024 comparing Internal Test Data with XPS 13, Qualcomm Snapdragon X Elite - X1E80100, Qualcomm Adreno graphics, 64GB memory, 2TB SSD vs. MacBook Air 13, M3 8-core CPU, 10-core GPU, 16GB memory, 512GB SSD. 14. Dell has the industry’s most comprehensive portfolio of multi-cloud-capable storage from a single vendor. Based on Dell analysis. February 2024. 15. The world’s most comprehensive storage portfolio with robust security. Based on Dell analysis of Primary, Unstructured, PBBA, and HCI segments, February 2024. 16. For supported systems and requirements, please refer to our user guide (SupportAssist for Home PCs version for personal use) or administrator guide (SupportAssist for Business PCs version for PC fleet management) and click "supported PCs". Proactive and predictive capabilities depend upon your active service plan and Dell Technologies business rules. For ProSupport Suite for PCs capabilities, view our administrator guide and click "Connect and manage capabilities and Dell service plans". For Dell Care Suite, Premium Support Suite, or Alienware Care Suite for PCs capabilities, view the user guide and click "SupportAssist capabilities and Dell service plans".17. Based on Dell analysis of cybersecurity software capabilities, flexibility-related features including functional, operational and hardware flexibility; and efficiency-related features including data reduction, storage capacity, data protection overhead, hardware, rack units, lifecycle management, and ENERGY STAR certified configuration, June 2024. 18. Based on Dell analysis of public information on data reduction guarantees, April 2024. See terms and conditions for details at: Actual data reduction rates will. SupportAssist for Home PCs Version 3.10.2 User's Guide SupportAssist for Home PCs manuals New features, enhancements, known issues, and limitations in the release SupportAssist for Home PCs Version 3.10.2 Release Notes Video tutorials to learn about the features of SupportAssist for Home PCs SupportAssist for Home PCs playlist YouTube Peer-to SupportAssist for Home PCs Version 3.10.2 User's Guide SupportAssist for Home PCs manuals New features, enhancements, known issues, and limitations in the release SupportAssist for

Support for SupportAssist for Home PCs

Wenn SupportAssist nicht in den Suchergebnissen angezeigt wird, rufen Sie die Seite SupportAssist für PCs und Tablets auf, um Informationen zum Herunterladen und Installieren von SupportAssist zu erhalten. Berühren oder klicken Sie auf Start Now, um die gesamten Tests auszuführen. HINWEIS: Sie können auf den Pfeil nach unten tippen oder auf den Pfeil nach unten klicken und dann einen einzelnen Test ausführen. Dell Technologies empfiehlt, einen vollständigen Computertest durchführen. SupportAssist führt die Tests nacheinander durch und stellt die Ergebnisse sowie empfohlene Maßnahmen bereit. Starten Sie Ihren Computer neu, um Probleme mit einem langsamen PC zu beheben Starten Sie Ihren Computer neu, wenn Sie dies in letzter Zeit nicht getan haben. Ein Neustart kann viele Probleme lösen. Der Neustart Ihres Computers ist eine effektive Methode, um den Computerspeicher (RAM) zu löschen und alle gestarteten fehlerhaften Prozesse und Dienste zu beenden. Wenn Sie Ihren Computer neu starten, werden alle auf dem Computer laufenden Anwendungen und Dienste geschlossen, einschließlich der Hintergrundprozesse, die von anderen Programmen gestartet wurden. Je mehr Programme Sie geöffnet haben und je länger diese ausgeführt werden, desto wahrscheinlicher wird Ihr Computer langsamer werden und irgendwann keinen Arbeitsspeicher mehr haben. Idealerweise sollten Sie Ihren Computer herunterfahren, wenn er nicht in Gebrauch ist. Wenn Sie Ihren Computer häufig verwenden, empfiehlt Dell Technologies, ihn mindestens einmal pro Woche neu zu starten. Wenn der Neustart des Computers das Problem nicht löst, fahren Sie mit dem nächsten Schritt fort. Ausführen eines Hardwarediagnosetests zur Identifizierung von Problemen mit langsamer Leistung Das Durchführen eines Hardware-Diagnosetests kann Ihnen dabei helfen, Hardwareprobleme zu identifizieren und Ihnen Schritte zur Fehlerbehebung liefern, um das Problem zu beheben. Um festzustellen, ob bei Ihrem Dell Computer ein Hardwareproblem vorliegt, empfiehlt es sich, zuerst einen Hardware-Diagnosetest auszuführen. Dell bietet integrierte und Online-Diagnosen. Ausführen von Hardwarediagnosetests mithilfe von Dell SupportAssist Wenn der Computer Windows starten

Welcome to SupportAssist for Home PCs

Available 23 files for Dell Inspiron 11 3180 Select Files Company Dell Categories Notebooks & Tablet PCs Serie Dell Inspiron Model Dell Inspiron 11 3180 Description Dell Security Advisory Update - DSA-2020-059 Popular Urgent Information This package contains a resolution for the Dell Security Advisory DSA-2020-059. You may see Dell Security Advisory DSA-2020-059 for details. While the resolution may be manually downloaded and applied,Dell recommends using one of the Dell Download Notification Applications such as Dell Update, Dell Command Update, or Dell SupportAssist to apply the resolution from Download Notification Applications Operating System Windows 10, 64-bit Version 1.0.0.0, A00 Size Driver 10.76 MB File Name dell-security-advisory-update-dsa-2020-059_tr2dy_win64_1.0.0.0_a00.exe Date 20 Oct 2020 Company Dell Categories Notebooks & Tablet PCs Serie Dell Inspiron Model Dell Inspiron 11 3180 Description Qualcomm QCA61x4A/QCA9377 WiFi and Bluetooth Driver Urgent Information This package contains the driver for Qualcomm QCA61x4A and QCA9377 802.11ac Dual Band (2x2) Wireless Adapter and Bluetooth 4.2. Wireless and Bluetooth drivers help your operating system to communicate with Wireless and Bluetooth devices. Operating System Windows 10, 64-bit Version 12.0.0.916, A33 Size Driver 98.38 MB File Name qualcomm-qca61x4a-qca9377-wifi-and-bluetooth-driver_4747j_win_12.0.0.916_a33.exe Date 12 Dec 2019 Observations After you install this update, Qualcomm QCA61x4A and QCA9377 WiFi version displayed in Device Manager is v12.0.0.916. Company Dell Categories Notebooks & Tablet PCs Serie Dell Inspiron Model Dell Inspiron 11 3180 Description Dell Inspiron 3180/3185 System BIOS Popular Information This package contains the Dell system BIOS update. BIOS is a firmware that is embedded on a small memory chip on the system board. It controls the keyboard, monitor, disk drives, and other devices. Operating System Windows 10, 64-bit Version 1.3.0, 1.3.0 Size Driver 20.16 MB File Name inspiron_3180_3185_1.3.0.exe Date 27 May 2020 Company Dell Categories Notebooks & Tablet PCs Serie Dell Inspiron Model Dell Inspiron 11 3180 Description Dell Wireless 1707/Qualcomm. SupportAssist for Home PCs Version 3.10.2 User's Guide SupportAssist for Home PCs manuals New features, enhancements, known issues, and limitations in the release SupportAssist for Home PCs Version 3.10.2 Release Notes Video tutorials to learn about the features of SupportAssist for Home PCs SupportAssist for Home PCs playlist YouTube Peer-to SupportAssist for Home PCs Version 3.10.2 User's Guide SupportAssist for Home PCs manuals New features, enhancements, known issues, and limitations in the release SupportAssist for

SupportAssist for Home PCs - Dell

To Download and Install Dell Drivers. Using the SupportAssist application provides automatic computer updates and detects issues that are resolved for you. Let us take the effort out of maintaining your Dell Computer or Tablet. For more information about SupportAssist, browse to the SupportAssist for PCs and tablets. Also, some laptops and tablets with keyboards have added gesture features to the touchpad hardware and drivers. A few of these features are two or three-finger scrolling, pinch zoom, circle zoom, rotate, and swiping. These new features may be the reason for the erratic cursor movement since most are turned on by default. You can disable or modify the way that the features work in the touchpad driver properties. This section covers the Microsoft Windows operating system that is installed on your computer; select the tabs below to find out more information. Windows 11 or Windows 10 Windows 8(8.1) In the Search box, type main.cpl. Touch or click main.cpl in the list of programs. Touch or click the Dell Touchpad tab. NOTES:When the Dell Touchpad tab is not listed, it means one of two things: The utility is not installed. In that case, see Dell Knowledge Base article How to Download and Install Dell Drivers. The Dell Touchpad Driver/Utility is listed under Mouse, Keyboard, and Input Devices. That your newer computer has a Dell Precision Touchpad. To determine whether your computer has the Dell Precision Touchpad, see Dell Knowledge Base article How to Use the Precision Touchpad Features in Windows and see The Cursor Movement is Not Smooth (Erratic) or Does Not Move at All section for instructions on how to change the settings, when your computer does have the Dell Precision Touchpad. Touch or click the figure of the touchpad. Touch or click Gestures (depending on your computer, there may not be a Gestures option). Change the options as preferred. Touch or click Save. Touch or click the X in the upper-right corner to close the Dell Touchpad Utility. Touch or click OK on the Mouse Properties window. Press and hold the Windows ( ) key, and then press the Q key. In the Search box, type main.cpl. Click or touch main.cpl in the list of programs. Click or touch the Dell Touchpad or Cypress Trackpad tab. NOTES:When the Dell Touchpad or Cypress Trackpad tab is not listed, it means one of two things: The utility is not installed. In that case, see Dell Knowledge Base article How to Download and Install Dell Drivers. The Dell Touchpad Driver/Utility is listed under Mouse, Keyboard, and Input Devices. That your newer computer has a Dell Precision Touchpad. To determine whether your computer has the Dell Precision Touchpad, see Dell Knowledge Base article How to Use the Precision Touchpad Features in Windows and see The Cursor Movement is Not Smooth (Erratic) or Does Not Move at All section for instructions on how to change the settings when your computer does have the Dell Precision Touchpad. Touch or click the figure of the touchpad. Touch